LESOL ACADEMY

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Privacy Policy

Effective Date: 19/2/2025
Last Updated: 18/2/2025

LESOL Academy (“we,” “us,” or “our”) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://lesol.academy (the “Platform”).

By using our Platform, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

We collect different types of information to enhance user experience and ensure the proper functioning of our e-learning platform.

1.1 Personal Information

When you register or interact with the Platform, we may collect:

  • Full Name
  • Email Address
  • Username & Password
  • Date of Birth (if required for age verification)
  • Profile Picture (optional)
  • Country & Language Preferences

1.2 Educational & Usage Data

  • Course enrollments & progress
  • Quiz scores & assignments
  • Certifications earned
  • Forum discussions & messages
  • User activity logs (e.g., login times, visited pages)

1.3 Automatically Collected Data

We may collect information through cookies and analytics tools:

  • IP Address
  • Browser type & device information
  • Operating System & Location Data (if permitted by user settings)
  • Website usage statistics (e.g., time spent on pages, clicks, interactions)

2. How We Use Your Information

We process personal data for the following purposes:

✅ Providing Educational Services – Enrolling users in courses, tracking progress, issuing certificates.
✅ User Support & Communication – Responding to inquiries, troubleshooting issues, sending updates.
✅ Improving Platform Performance – Analyzing website usage to enhance functionality.
✅ Security & Fraud Prevention – Detecting unauthorized access or misuse of accounts.
✅ Legal Compliance – Ensuring adherence to GDPR and other applicable regulations.

We do not sell or rent personal data to third parties.

3. Legal Basis for Processing Data (GDPR Compliance)

If you are in the European Economic Area (EEA), we process your data based on:

  • User Consent – When you register, agree to cookies, or subscribe to emails.
  • Contractual Obligation – To provide access to courses and services.
  • Legal Compliance – To meet regulations and prevent fraudulent activities.
  • Legitimate Interests – To improve platform security, optimize user experience, and manage platform operations.

4. Data Sharing & Third-Party Services

We may share data with:

  • Educational Partners (Erasmus+ E2.0C Program) – If necessary for learning progress tracking.
  • Service Providers – Hosting, analytics, email services (e.g., Google Analytics, cloud storage).
  • Legal Authorities – If required by law, court orders, or to protect our rights.

We never sell personal data for marketing purposes.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to improve user experience. Cookies help us:

  • Remember login sessions
  • Personalize content
  • Analyze website traffic

5.1 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may impact certain functionalities.

6. Data Retention & Deletion

We retain personal data only as long as necessary for:

  • Fulfilling educational purposes (course progress, certifications).
  • Complying with legal obligations.

6.1 User Rights & Data Deletion

Under GDPR, you have the right to:
✅ Access – Request a copy of your data.
✅ Rectify – Update inaccurate or incomplete information.
✅ Erase – Request account deletion.
✅ Restrict Processing – Limit how we use your data.
✅ Object – Withdraw consent at any time.

To exercise your rights, contact us at info@lesol.academy.

7. Data Security

We implement strict security measures, including:

  • Encryption (SSL) to protect data in transit.
  • Restricted access to user accounts.
  • Regular security audits to prevent breaches.

Despite our efforts, no system is 100% secure. Users should take precautions by using strong passwords and not sharing account details.

8. International Data Transfers

If you access our services outside the EEA, your data may be transferred to secure servers in other jurisdictions. We ensure compliance with GDPR and use safeguards like Standard Contractual Clauses (SCCs) when required.

9. Children’s Privacy

Our Platform is intended for users aged 16 and above. If we discover a user under 16 has registered without parental consent, we will delete the account.

Parents can contact us at info@lesol.academy to request account removal.

10. Changes to This Privacy Policy

We may update this policy periodically. Users will be notified via:

  • Email notifications (if subscribed)
  • Website announcements

We recommend checking this page regularly for updates.

11. Contact Us

For any privacy-related questions or data requests, contact:

📧 Email: info@lesol.academy
🌐 Website: https://lesol.academy